How to Make a Claim

In the event that you need to make a claim on your travel insurance, you must give Allianz Global Assistance notice as soon as possible by calling the Claims Department associated with your policy.

A completed claim form should be submitted as soon as possible. A copy of the Certificate of Insurance should be enclosed with the claim form, along with all other supporting documents including any police reports, incident reports, medical reports, doctor-its letter, medical and hospital bills, valuations and original receipts. Please make sure that you have a copy of these documents before you send them to Allianz Global Assistant (AGA).

  • For medical, hospital or dental claims, contact Allianz Global Assistance as soon as practicable.
  • For damage or permanent loss of your Luggage and Personal Effects, report it immediately to the police and obtain a written notice of your report.
  • For damage or misplacement of your Luggage and Personal Effects caused by the airline or any other operator or accommodation provider, report the damage or misplacement to an appropriate official and obtain a written report, including any offer of settlement that they may make.
  • Submit full details of any claim in writing within 30 days of your return.

CHI Travel Insurance Claims

Phone: 1300 654 811
Download the Travel Insurance Claim Form

You can send your claim documents by mail/email as per details below:

Allianz Global Assistance
Travel Claims Department
P.O. Box 162
Toowong, QLD 4066

Email: travelclaims@allianz-assistance.com.au

For further information and assistants please contact CHI Travel Insurance Claims Department on 1300 654 811 (For all claims & client service enquiries)